Privacy Policy

Last updated: 26 October 2026

Mumbai Home Tutor (“we”, “us”, “our”) connects parents and students with verified home tutors across Mumbai, Navi Mumbai and Thane. This Privacy Policy explains what personal information we collect through mumbaihometutor.com, by phone and on WhatsApp, how we use it, who we share it with, and the choices you have. By using our website or sending us an enquiry, you agree to the practices described here.

1. Information we collect

From parents and students (through our enquiry form, calls or WhatsApp):

• Parent’s name, mobile / WhatsApp number and email address (optional)
• Child’s class, board (CBSE, ICSE, State Board, IB, IGCSE, etc.) and subjects required
• Your locality or area in Mumbai, and any additional notes you choose to share
• Feedback, ratings and reviews you give us about a tutor or our service

From tutors who register with us:

• Name, contact details, area, qualifications, subjects and teaching experience
• Identity documents, which we use only to verify the tutor
• Availability, and details required to arrange payments

Automatically, when you visit our website:

• Technical data such as IP address, browser type, device type, pages visited and time spent
• Cookies or similar technologies, if we use analytics or advertising tools (see section 6)

We do not ask for your child’s school name, full home address or any financial information through the website enquiry form. We collect information about a child only from a parent or legal guardian.

2. How we use your information

• To contact you and understand your tutoring requirements
• To shortlist and match suitable tutors, and to arrange free demo classes
• To share tutor profiles with you and to share relevant requirement details with tutors
• To send monthly progress updates and service-related messages once classes begin
• To handle tutor replacement requests, complaints and feedback
• To verify tutors and keep our service safe and trustworthy
• To improve our website, services and marketing, and to measure how well they work
• To comply with legal obligations

3. Who we share information with

We do not sell your personal information. We share it only as needed to provide our service:

• Tutors: shortlisted tutors receive limited details such as the child’s class, board, subjects, locality and your contact details so they can arrange the demo class.
• Service providers: companies that help us run the website, send messages (for example WhatsApp or SMS), host data, or analyse website traffic. They may process data only on our instructions.
• Authorities: where required by law, court order or to protect the rights and safety of our users, tutors or us.

4. Consent and your choices

We process your information based on your consent, which you give when you submit the enquiry form or contact us. You can withdraw consent at any time by writing to us at the email below. Withdrawing consent may mean we can no longer provide tutor-matching services to you. You can also ask us to stop calls, WhatsApp messages or promotional communications at any time.

5. Your rights

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you
• Correct or update inaccurate or incomplete information
• Delete your information when it is no longer needed
• Withdraw your consent, or address any grievance about how your data is handled

To use any of these rights, contact us using the details in section 10. We will respond within a reasonable time.

6. Cookies and analytics

Our website may use cookies and similar tools to remember your preferences, understand how visitors use the site, and measure the performance of our advertising (for example Google Analytics or Meta Pixel, if enabled). You can block or delete cookies through your browser settings. Some parts of the site may not work properly if cookies are disabled.

7. Data retention

We keep your information only as long as needed to provide our service, resolve disputes and meet legal obligations. If you do not proceed with tutoring, we may keep your enquiry for a limited period so we can follow up, after which it is deleted or anonymised. You may ask us to delete it earlier.

8. Data security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. Please do not share sensitive information, such as passwords or bank card details, through our enquiry form or WhatsApp.

9. Children’s privacy

Our services are meant to be requested by parents or legal guardians. We do not knowingly collect personal information directly from children under 18 without the involvement of a parent or guardian. If you believe a child has given us information without parental consent, please contact us and we will delete it.

10. Contact us and grievances

For questions about this policy, to exercise your rights, or to raise a privacy concern, contact us:

11. Third-party links

Our website may link to third-party sites such as WhatsApp. We are not responsible for the privacy practices of those sites, so please read their policies before sharing information with them.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date at the top. Continued use of our website after changes means you accept the updated policy.

13. Governing law

This policy is governed by the laws of India, including the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable. Any disputes are subject to the jurisdiction of the courts in Mumbai, Maharashtra.